FAQ- CUSTOM MADE STAGE WEAR
Q. HOW LONG DOES IT TAKE TO RECEIVE MY BIKINI ONCE I HAVE PLACED MY ORDER?
A: After your order has been confirmed & providing we have exactly what you want in stock quite often we have them made and sent within 21 business days, sometimes sooner. However during busy periods this time frame can vary. If it is urgent please let us know in advance to ensure we can make it for you in time as each season the number of orders we receive are increasing rapidly and we can only custom make so many. More time is needed for suits that are encrusted with crystals.
Q. HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
A: Don’t leave it too late in case we do not have what you want in stock and have to order in supplies. You should have your order confirmed approx 6-8 weeks prior to your competition. Please contact us if you are less than 6 weeks out from your show.
We carry a lot of our supplies on hand but if we need to special order anything in it will delay the process.
We will only make bikinis on short notice providing we have the time, rush order fees will apply.
If you are wanting Swarovski decoration please place your order well in advance. They are very time consuming to decorate as each crystal is hot fixed onto the suit individually by hand.Orders that require Swarovski decoration can also take longer if Crystals need to be ordered in so please allow an additional two weeks for delivery.
Please don’t make your bad planning our emergency.
Q. WHAT HAPPENS IF I RECEIVE MY BIKINI & IT NEEDS TO BE ADJUSTED?
A: Once you have received your bikini; should you need an adjustment simply email us a photo wearing the bikini showing front and back view and give us details of any concerns you may have.
When taking this photo make sure you are posing properly as you would if you were on stage. Also have someone take this pic for you standing back & holding the camera approx 1 metre from the ground. This will give me a ‘judges view’ and this is the angle you need to look your best when competing.
Once we have reviewed your pictures the bikini can be mail back to us. Please include a self addressed express post bag so we can quickly get it back to you. If you do not provide a pre paid postal bag a shipping and handling fee of $15 (Australian delivery addresses only) will be charged. (International deliveries will be quoted)
Adjustments are normally done at approx. 2.5-3 weeks out depending on where you are located. If you are local to us adjustments can be made the week of your competition. Bookings in advance are essential for this service.
All bikini order are final, we do not refund or exchange.
Please note, the adjustments that can be made are as follows: the bikini pants can be let out or taken in at the sides and the back straps of the tops (if they have a clasp) can be adjusted.The cleavage gap can be taken in or let out. The coverage of the pant can not be adjusted so please choose your style carefully.
Q. IF I DON’T FIND WHAT I AM LOOKING FOR ON THE SITE CAN IT BE ORDERED IN?
A: If you are looking for something in particular but do not see it on this site then email us a picture or a description and we will try to source it for you.
Q. IF I ORDER SHOES & THEY ARE THE WRONG SIZE CAN I EXCHANGE THEM?
A: Before ordering your shoes check out the additional information that will help you to choose the best size for you. We are clearing all stock therefore purchases are final, no returns or exchange.