Refund policy

🌸 Returns & Exchanges

At KL Swimwear, each piece is thoughtfully designed and handcrafted with premium fabrics, considered details, and a focus on helping you feel confident in your swimwear.

We understand that finding the perfect fit online can sometimes take a little guidance, so if your piece isn’t quite right, we’re here to help.

We offer store credit for eligible returns within 30 days of purchase. Please note that we do not offer refunds for change-of-mind returns.

πŸ‘™ Trying On Your Swimwear

For hygiene reasons and to protect the quality of every piece, we kindly ask that you try on your swimwear over underwear.

To ensure your return can be accepted, please make sure your item is:

  • Unworn, unwashed, and in original condition

  • Returned with all tags attached

  • Returned with the hygiene liner intact

  • Free from makeup, tanning products, deodorant, perfume, or any marks

  • Carefully packaged so it arrives back in its original condition

Due to hygiene considerations, swimwear that shows signs of wear cannot be accepted.

πŸ’• First-Time Orders

Shopping with us for the first time? We understand choosing the perfect size online can be challenging.

If your first KL Swimwear purchase isn’t the perfect fit, we’re happy to assist with a return for store credit so you can select the size or style that feels right for you.

✨ Bundle Purchases

For bundle purchases, we are unable to process exchanges on individual pieces within the bundle.

If you would like to change an item from a bundle, the complete bundle must be returned and store credit will be issued. You can then place a new order with your preferred pieces.

πŸ’Œ How to Return

To request a return, please email us at:

info@kristenlonie.com

within 7 days of receiving your order with the following details:

  • Name

  • Order number

  • Reason for return

Once approved, we will provide return instructions and our return address.

Please ensure your return is posted within 30 days of purchase.

πŸ’” Faulty or Incorrect Items

Every KL Swimwear piece is carefully checked before leaving our studio.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will happily review the issue and work with you to find the best resolution.

πŸ’₯ Sale & Clearance Items

All marked-down and clearance items are final sale and cannot be returned or exchanged.

These pieces are offered at a significant reduction and are clearly marked as final sale at the time of purchase.

✈️ International Returns (Including USA)

We welcome our international customers and want your KL Swimwear experience to be as seamless as possible.

For international returns:

  • Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

  • We recommend using a tracked and registered postal service.

  • KL Swimwear is not responsible for return parcels that are lost in transit, so please retain your tracking information until your return has been completed.

For US customers, many customers use USPS for international returns (approximately USD $22.60, as of June 2025, depending on location and parcel size).

Please include your packing slip or order confirmation inside your return parcel.

πŸ’³ Store Credit

Once your return arrives and has been inspected, approved store credit will be issued within 1–2 business days.

Store credit will be issued for the value of the returned merchandise only.

Please note:

  • Original shipping charges are non-refundable.

  • Return shipping costs are not covered unless the item is faulty or incorrect.

  • Duties, customs charges, taxes, and international fees are not eligible for store credit as these costs are paid to third-party customs authorities and shipping providers.

For international orders, including the USA, orders may be shipped using a Delivered Duty Paid (DDP) service where applicable. This provides a smoother delivery experience by handling duties and customs charges during shipment; however, these third-party charges cannot be refunded or converted into store credit for returned items.

🌸 Limited Edition Prints

Many KL Swimwear prints are produced in limited quantities. While we will always do our best to assist, we cannot guarantee availability of replacement sizes or styles once a collection has sold through.

⚠️ Return Assessment

All returned items are carefully inspected.

If an item does not meet our return requirements, we are unable to issue store credit and the item may be returned to the customer at their expense.

πŸ“¦ Return Shipping Fees

Domestic returns:
A flat-rate return shipping fee of $10 applies if an item needs to be returned to you due to not meeting our return requirements. An invoice will be issued prior to the item being shipped back.

International returns:
If a returned item does not meet our return requirements, we will contact you regarding return shipping costs before sending the item back.

⚠️ Undelivered & Refused Parcels (RTS)

If a parcel is returned to us due to an incorrect address provided at checkout, failure to collect the parcel, or refusal of delivery, the following applies:

Re-delivery:
We are happy to resend your order; however, the customer will be responsible for any additional shipping costs.

Store Credit:
If you choose not to have your order resent, store credit will be issued for the value of the items only, less:

  • Original shipping charges

  • Duties, taxes, and customs fees

  • Return-to-sender charges billed to KL Swimwear by the carrier

  • Any applicable restocking or handling fees (up to 20%)

Thank you for supporting KL Swimwear and our Australian-made craftsmanship. We appreciate your understanding of the care, quality, and processes involved in creating each piece.