FAQ's

Frequently Asked Questions

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Tax & Duty on International orders

All orders are manufactured and shipped from Australia.📦 New USA Tariffs are now in effect: Import duties, tariffs, and taxes may apply to some countries. Customers ordering products into the U.S. may be subject to a new 10% tariff, as well as other import duties, taxes, and fees set by the U.S. government and local customs officials. These charges are the responsibility of the customer, not the seller, and are in addition to the item's price. The tariffs were implemented as part of new U.S. trade policies aimed at reducing trade deficits and supporting domestic industry, and they may change over time.

🌎 International Orders:
When placing an order with us, please be aware that import duties, tariffs, and taxes may apply, depending on the destination country’s regulations. These charges are set by your local customs authority and are the responsibility of the purchaser.

These fees are collected by Customs and are not included in our product prices or shipping charges.

Please note:
Duties, tariffs, and taxes are non-refundable.
If a parcel is refused or returned due to unpaid fees, the shipment may be abandoned or destroyed by the carrier. In such cases, no refund or compensation will be given to the customer.

By placing an international order, you acknowledge and accept responsibility for any applicable taxes and duties.

Where are KL Bikinis made?

KL Swimwear is proudly Australian owned and operated, all our swimwear is hand made locally on the East Coast of Australia.
Orders are dispatched from our warehouse located at Coffs Harbour, NSW.

We are proudly one of the very few Australian owned & manufactured swimwear company's in Australia.

KL & Sustainability

Here at KL Swimwear we are committed to using the highest quality Italian sustainable materials wherever possible.

KL ESSENTIALS COLLECTION: Made of a ECONYL® regenerated Nylon from the Healthy Seas initiative. The fabric is elegant, fine, soft and breathable with a unique mix of muscular compression, comfort and UV protection (UPF50+).

SPECIFICATIONS:

78% Recycled ECONYL® Nylon / 22% LYCRA®

KL SHIMMER COLLECTION:

Made of a Nylon yarn derived from post-industrial and post consumer waste combined with a soft Metallic Lurex. Our Shimmer Collection has been carefully created giving you a fabric that is soft to touch, a beautiful fit, and a subtle eye catching shimmer effect when kissed by the summer sun. This swimwear seasonal trend must have is elegant, sophisticated and sustainable.

SPECIFICATIONS:

48% Recycled Nylon/ 37% Metallic / 15% Elastane

KL PRINTS:

Printed on recycled polyester made from pre and post consumer materials, our exclusive print range is A perfect addition for your sustainable swimwear collection.

(Please note, not all our older printed bikinis are made using this fabric)

SPECIFICATIONS:

78% Recycled Polyester / 22% LYCRA®

Back Orders & Special Orders

Q: What is a back order?

If an item is on back order, that mean we have more stock currently in production or more fabric on hand to make more stock.

We work around the clock to ensure all back orders made and processed as quickly as possible.
Allow up to 5 business days for back orders to be dispatched &
we will notify you right away if there is going to be any delay.

Please use our contact form if your order is urgent

Q: Can I special order a colour or print Ive seen on KL Instagram but can not find it in the store?

Send us a pic of the bikini you like the look of and we will check to see if we have any of that fabric left.

Quite often we may have just a small amount left and would be more than happy to make one more if we can.

Q: My order only has one item on back order, the rest are not. How will you ship these?

We will ship them all together after the back order item is completed.

If you would like to get the other item/s sooner, please contact us so we can invoice you for additional postage and get your item to you ASAP.

Sizing

Q: How can I work out what size I am?!

Please see our Size & Style Guide located here:
Style & Sizes Guide

Bundle Pricing

Q: How does the bundle pricing work? It seems to change when I choose different things:

Bundle pricing shown is stated as "From $x.xx". The initial pricing is based on 2x XS Cheeky G or String bottoms & 1x Bikini Top, and represents the discounted price.

The price will increase if you choose different styles of bottoms such as Micro Brazilian or Brief Brazilian with Tie Sides, or additional products like Scrunchies & Top Shapers.

Finally, a 15% bundle discount will be applied to the final price.

Q: Can I make my own bundle?

Our discounted bundles are hand picked by the KL Team based on a range of factors & the % bundle discount will only apply to these select bundles.

Should you need to exchange sizes within a bundle the entire bundle must be returned for Store Credit. The Bundle then can be reordered in the correct sizes.

Payment methods

Q: What payment options are available to me?

Afterpay, PayPal, Apple Pay, Google Pay, Visa, Mastercard, Zip Pay & Shop Pay are all available to utilise on our website!

Please see their respective websites if you have queries about their services.

Shipping

Q: Are there any delivery costs?

Yes, delivery costs are associated and we provide standard & express services. Cost will vary depending on your location & the postal / courier services available in your area.

All orders are dispatched from our warehouse located in Coffs Harbour, NSW 2450 Australia

Q: Do you ship overseas?

Yes we ship globally!

Q: How long will it take to dispatch & receive my order?

In most cases we will have your order ready to dispatch within 1-2 business days within Austraia or up to 5 business days for back orders

We cannot give a specific time frame regarding the shipping itself, but we do provide tracking with our orders for your convenience & peace of mind.

Q: Will I have to pay International tax & duty?

International Orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped to.

Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from Kristen Lonie Swimwear, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Kristen Lonie Swimwear.

We do not offer refunds, only store
credit in the form of a Gift Voucher for the costs of the goods only. Shipping is a third-party charge and is not included in the store credit.

If you are not a resident of a country you are visiting and wanting to purchase our products, please check the rules and regulations with Customs for that country to ensure there is no issue with you receiving packages.

RISK OF LOSS

KL Swimwear is not responsible for any lost or stolen parcels once it has been dispatched from our warehouse and in transit with the postal carrier.

You must contact their customer support and report your parcel missing.

AusPost:

AusPost Parcel Enquiries

DHL:

DHL Parcel Enquiries

Coupons & Promotions

Can I use more than one coupon?

No — only one coupon or promo code can be used per order.

Do coupons expire?

Yes, every coupon or promotion has an expiration date. Expired codes won’t work at checkout.

What items are excluded?

Some coupons can’t be used on sale items, gift cards, or limited edition or custom orders. Details are always listed on the promotion.

Can I get cash back for a coupon?

No — coupons can’t be exchanged for cash or credit.

What happens if I return something bought with a coupon?

You’ll be credited discounted price you paid, not the full price. Coupons used on returned orders won’t be reissued.

Can you change or cancel promotions?

Yes — we may update, change, or cancel promotions at any time.

Swimwear Care Instructions

To keep your swimwear looking fresh and lasting longer, please follow these care tips:

Rinse After Each Use

Rinse in cool, fresh water immediately after swimming to remove chlorine, salt,
or sunscreen.

Hand Wash Only

Wash gently by hand with mild soap.

Avoid harsh detergents, bleach, or fabric softeners.

Dry Carefully

Lay flat to dry in the shade.

Do not wring, tumble dry, or dry clean. Avoid direct sunlight for long
periods, as it may fade colours.

Avoid Rough Surfaces

Sitting on rough pool edges, decks, or concrete can cause pilling or snags.

Avoid Hot Tubs

High temperatures and strong
chemicals in hot tubs can be very damaging to swimwear fabric and elasticity

Rotate Your Swimwear

Give your swimsuit time to return to its original shape by not wearing the same
one every day.

Storage

Store flat or folded in a cool, dry place.

Avoid leaving damp swimwear in bags for long periods.

Public Holidays

Kristen Lonie Swimwear is based in Australia and will be closed on Australian Public Holidays.

All orders received on an Australian Public Holiday will be processed the next business day.

Contact Us

Q: How can I contact you?

PLease use our contact page:
KL Contact Us

You can also find & follow us on the following socials:

Instagram: @kl_swimwear

Facebook: KL Facebook

Pinterest: KL Pinterest